1 /5 Susan Ogden: I booked a family vacation to Universal Studios Orlando totaling over $6K, including a "Cancel for any reason" fee of almost $200. Unfortunately, my husband fell and seriously injured himself, so we were unable to go on the trip. I called AAA Queensbury on 12/20 to cancel and was told my refund would take a few weeks due to the holidays. I finally received my refund on 1/28, only after several phone calls and finally going to the AAA office. During that visit I was told that it was Universal that was taking so long to issue the refund, so I asked for a phone number so that I could talk to someone. I was told that they probably wouldnt even speak to me! I will never book a trip with AAA or Universal again. Terrible customer service, especially when you pay EXTRA to be able to cancel. This is why travel agencies are basically extinct. You are better off booking it online yourself. If you cancel you get your money back right away, or better yet, you dont get charged until the start of your reservation.
