Crunch Fitness - 34th Street - New York (NY)

1 /5 Anthony: Worst customer service outside of the trainers/front desk staff. I was a member at this gym and left because of poor communication when my membership was canceled without my consent or request. I was told that it was canceled by "email." Even though I never canceled it. I spoke with Grant who was helpful, but as for the manager, had me waiting there for an hour. I reached out to the manager, Pauline, via email and requested a credit. She replied that this was an error and a credit would be applied for the mistake. I never received this credit. I followed up for MONTHS via email with no response. Once I emailed that I would like to cancel, they canceled my membership the next day with no response. This gym also raises their price every year with very little to no improvement in the facilty.

1 /5 Colin Shimp: I’ve gone to many crunches in my life and was a member in the past. I am visiting New York this week and conveniently this one was right next to where I am staying. I first came in to ask about a week pass which they said was 140 dollars (that’s 14 months where I’m from in Tampa) which is totally fine, I get it, it’s New York. They said I would need to talk to sales rep but no one is in so they gave me a free one day pass and told me to stop in her office after I workout. I workout and the sales rep INGRID VALENTIN was not in her office but the manager was. He was great, he said my best bet was to come with my friend for the next 3 days I am staying in New York since it would be half the price of a 1 week membership that way, awesome. I come back later in the day to workout again since they gave me a pass for the day so I figured I take advantage of it. When I come in, the front desk person calls the sales rep Ingrid Valentin down even though I told him I already had my plan figured out. As soon as she got down I told her I already spoke to her manager and we decided I would just use my friends guest passes at 25 dollars a day for the rest of the week. She immediately gets frazzled and asks why I didn’t call or text her back during the day to which I say I’ve been touring the city all day and didn’t recognize the number. I politely ask if I may go workout with the day pass I got earlier today to which she said sure that’ll be 38 dollars. I show her the pass as it’s says day pass, not 1 workout pass and she said let me see what I can do. Few minutes go by (I highly doubt she called or talked to anyone) and she comes back with; we can honor your day pass you just have to pay 38 dollars for this morning. What an insult LOL. I proceed to walk out, as I’m walking she says don’t worry we have your credit card on file… To the manager, Please review this tape, everything I said is accurate and it’s a horrible look for someone to be insulted this bad to feel the need to spend 20 minutes out of their day to write this review. Thank you

5 /5 yo: its good theres a good selection of equipment and the staff are mostly friendly. Plus its kept pretty clean and they have updated the equipment over the past few years. The only thing thats not great (as other reviews mention) is that if you go at peak times (in morning or after work) it gets really crowded and literally every equipment is taken. But i feel like thats just every decent gym in nyc

1 /5 Mal M: THE WORST CUSTOMER SERVICE ON THE PLANET. I feel like they whenever baiting me. It’s impossible to get into contact with anyone who has any authority. The manager is literally never there. I can’t believe I even signed up for this shitty place. Take your business elsewhere, where they actually treat you like a human being. They don’t care about their members at all, and just ask for money.

1 /5 Emma T: Despite what it says online, crunch does NOT allow you cancel your membership easily online. You have to go into the location to cancel. Ive been part of many other gyms and they normally allow you to cancel online. This is a shady business practice as some people might find it harder to go in person right away and would not recommend joining crunch if you dont want to lose money unnecessarily.