Empire Insurance Services, LLC - Schenectady Ronald Knight: I was introduced to Charles in May 2025. From the beginning, he was courteous and a pleasure to work with. It took me a few months to find the right vehicle, and Charles was there every step of the way. He was informative, responsive, and helped me secure the optimal auto insurance that best suited my needs. Charles presented options that not only maximized my savings but also aligned with what mattered most to me.
I won’t say it was a pleasure working with you—because that would imply this journey is over. But as you mentioned, youre always available when needed, and you focus on building long-lasting customer relationships.
Thank you for the great experience, Charles.
— R.J.
