1 /5 Matthew Furman: Id like to warn people about this agency. They have great customer service while you are a customer. However when you cancel a policy with them they become hostile and rude. And refuse to perform simple business requests such as faxing a copy of your policy documents. The owner Robert Shumway is especially bad in the way he treats departing customers. I did not have any issues prior to this and other than feeling my policy was too expensive I was overall satisfied with this agency until I decided to leave (a competitor found a much lower rate). If you are shopping around for an insurance policy, there are other agencies in town which will treat you much better. I urge you to check the yellow pages and do your homework.