Jim Rollo - State Farm Insurance Agent - Endwell noah digtial: I’ve been with State Farm for many years, maintaining a clean record with no accidents or tickets, and I always pay my bill on time. I was told that if I’m ever at fault in an accident, it would take 10 years to regain my current discount.
While everyone at this agency is kind and professional, the experience feels very impersonal. Despite being a good driver and loyal customer, my bill has increased by about 10% every six months over the past three years.
Each time, I receive a computer-generated notice in the mail with no personal explanation, just a generic response that “it’s going up for everyone.”
Jim seems like a nice person, but in all my years here, I’ve never seen any meaningful effort to advocate for keeping more money in the pockets of safe driving, good and loyal customers. For a company whose slogan is “Like a good neighbor,” this feels more like dealing with a distant corporation than a neighbor who is looking out for you.
Updated review:
I appreciate the detailed response to my original review and the time taken to explain the rate increase process and available discounts. While the information is helpful, I want to clarify that my main concern was less
of a lack of understanding of why rates are going up, but rather the overall experience of feeling like just a number despite many years of loyalty, safe driving, and on-time payments.
I also could not help but notice that although the response is signed by Jim, it seems likely written by someone else or adapted from a standard template. That reinforces the feeling that even when concerns are raised, the response is more procedural than personal.
I understand that State Farm, like other insurers, has to balance rising costs and risk, and that rate increases are often part of that. Still, it is worth mentioning that while rate hikes are presented as necessary, they are business decisions approved at the company’s request. For loyal customers with no claims, it can feel frustrating to pay more each year without seeing added value or personalized recognition in return.
To be fair, your team has always been professional and courteous. However, I do hope to see more of the “good neighbor” spirit in action through meaningful loyalty rewards, stronger advocacy for long-time customers, and more authentic, personalized engagement.
Thank you again for the response.
