1 /5 Phuong Hoang: Terrible customer service that ignores potential new customers. I messaged them to ask if they offer a promo code to first-time customers, and they said yes. They asked which piece I was interested in, so I sent them the link to a pair of antique diamond earrings on their site. But they never responded. I messaged back to ask about the code again and they read my message, but never responded. I guess they don’t need the business.