2 /5 Jess Ferrecchia: We went on a Monday night and the restaurant wasn’t busy at all. We were seated right away, which was great — but that’s where the positives ended. Two tables near us already had their food, yet we waited and waited without even being greeted. Several staff members walked past us, including a hostess who stood talking to a man in a black face covering for nearly ten minutes while we were clearly waiting to order.
After trying to get someone’s attention, I finally waved down another employee who said he was “doing his checks” for the night — meaning he was clocking out — and that’s why he hadn’t offered to help. He apologized, said he’d find our server (someone named “D,” I believe), and told us the server would be with us “soon.”
We continued to wait as that same server walked by multiple times without stopping, so we eventually gave up and moved to the bar just to get service.
The bartender, Tammy, greeted us and was friendly at first. She apologized and said she’d take care of us. We ordered drinks and wings — both were good. However, while waiting for our entrées, she started talking with another employee about our original server, questioning whether he was “on something” and saying he wasn’t normally like that. I appreciated her concern, but those kinds of conversations shouldn’t happen in front of customers.
When my fiancé asked for another strawberry lemonade, her tone shifted and she sounded frustrated, saying, “I’m only one person, and there isn’t much purée left.” I tried to stay positive and polite, but it felt tense and uncomfortable.
When our entrées arrived, both of us were disappointed. I ordered a 16 oz ribeye (nearly $40) with a loaded baked potato (listed as $6.49 but the menu showed a lower price). The potato was lukewarm and hard — definitely not baked properly. I asked for sour cream, and after some back-and-forth, requested a new potato altogether.
When she returned, she could see we were both struggling with our steaks. They were cooked medium rare as ordered, but the meat was thin, tough, and completely lacked the marbling of a ribeye — it tasted more like a tri-tip cut. She removed my steak and potato from the bill, but didn’t check on my fiancé’s meal, which was also barely touched, or offer to have a manager stop by.
Later, she made a sarcastic comment when I offered her a slice of pizza we’d ordered, saying, “Oh no, I’m good — I’ll just eat my cold dinner over here, thanks though,” with a laugh. At that point, it just felt awkward and uncomfortable.
To top it off, my dessert — a cookie — was raw in the center. It actually tasted great, but I spent the next two days sick to my stomach, which may not be a coincidence.
Overall, the experience was unprofessional and disappointing from start to finish. From being ignored at the table, to overhearing staff gossip, to feeling uncomfortable trying to make the bartender feel better about her shift — we left feeling completely dismissed and cheated. For the prices charged, this should have been a pleasant evening, not an ordeal that left us regretting the visit altogether.
