1 /5 LL: We arrived at 1:30 PM for a birthday party reservation, only to find out the restaurant was closed until 2:00 PM. I personally had to wait over 30 minutes outside in the cold, along with other guests, despite having a confirmed reservation.
Once seated, the experience continued to go downhill. My plate was made incorrectly, and I had to wait over 25 minutes for it to be corrected, meaning I ate long after the rest of my party. On top of that, multiple people in our group received cold food.
I even spoke to one of the drag performers, who told me she had put us down for a round of shots because of everything that happened. That was never delivered, and no one followed up or acknowledged it.
We had no issue paying the bill, but when you bring in a large party—especially for a birthday—basic organization, communication, and service should be a given. Instead, the entire experience felt careless and poorly handled.
Update: After leaving this review, instead of addressing the feedback professionally, management chose to reach out to a member of my party to confront them about my review. That crossed a line and made an already bad experience even worse. Feedback should be handled respectfully, not taken out on guests after the fact.