1 /5 Lena A: Two things: good news and bad news. Lets start with the good news!
Its located near the Strong Museum of Play, which is surrounded by other restaurants and activities to do with friends and family. Its also in the lobby of a hotel which is convenient for those staying there or nearby. And lastly, the food was pretty delicious! We tried a variety of appetizers and main dishes, as well as dessert.
Now lets move on to the bad news:
First and foremost, there is no structure or organization within this restaurant. While it is located in a hotel lobby, theres no host and no proper communication between staff. There was a sign faced the other way saying to "make yourself at home" but with no clarity.
Upon finding our way to the dining area, all the tables had placards with the restaurants logo, but marked "reserved". We found this very confusing and didnt realize it meant all those tables were for dine-in "non-bar" guests. After sitting down, we waited a bit for the waiter and drinks came out fairly quick.
And then it all goes downhill once were ready for food. It took some time to place the appetizers and we didnt think much of it; they all tasted delicious once we got it! Though after completing shortly after, our waitress was nowhere to be found. Turns out, she was now bartending at the bar in the center of the lobby. We felt ignored and invisible. We had to flag another staff member down for them to even recognize we were done and waiting. A waiter came finally and assumed we were "ordering at the bar". He was nice and was apologetic, but we were waiting a very long time to place our main dish orders.
Not only that, there were other tables waiting to be served as well, and people walking in very confused as to where to go, hoping for a host (just like we were!). When we were finally ready for our check, the same waiter came back to go grab it for us. But then, our first waitress suddenly came back to check on us and get boxes and the check. How odd to finally show up when were now in need of the check so we can pay and leave. The waiter came back with the check as well, and was frustrated to hear that our waitress already grabbed it without any communication between one another.
We were very disappointed in the service overall. The food was delicious and I would eat it again, but I would absolutely not go back for the service provided (or lack thereof). There needs to be more clarity, more communication, and more attentiveness all around. I wish it were better, and unfortunately I was hoping to give a better review.







