Marks Pizzeria - Albion (NY)

3 /5 Toni Garrison: Just got my bone in wings and low n behold theyre fried hard and a couple had a blow out...Ordered 2 doz boneless mild. Ended up with 1 doz boneless and had to be medium sauce. But good thing the 2nd doz of boneless wasnt on the receipt. The Marinara for the cheesy bread does not taste right.

1 /5 Rick Abbott: Horrible customer service. I never leave Google reviews, however I’m extremely disappointed in this location. Normally we have ordered from Mark’s whenever we get pizza and wings. The past two weeks have been nothing but bad experience. Last week we ordered pizza and wings. The wings were overcooked, my wife called and they sent a new batch which, the gesture was great and they were a little better. Today we had the same issue. When I got home from work, the wings were burnt again (keep in mind we ask them to be medium and saucy, not crispy or extra crispy). This time I called to try and see if there was anyway to resolve the issue. The women that answered the phone was polite enough to ask what the issue was and asked me to hold while she grabbed her manager. The manager then got on the phone to ask how he could help me, as I’m explaining what went wrong. He kept interrupting me asking how he can help me. He specifically then asked “were the wings burnt?” I said yes that is what I’m trying to explain to you. He then said he would send over another order but it will be a while as he’s short of drivers which is totally understandable. He did not bother to ask or confirm my address or order. Must have pulled up my number which is odd because my wife is the one who placed the order while I was at work. When we got the new batch it seemed to be loaded with vinegar and again burnt. Probably as a response to another complaint which they didn’t appreciate. I’m a manager myself. Do better. Your service during my last 2 purchases have been horrible and we’ll be taking our business elsewhere, I’ll be letting my friends and family know as well not to buy from Albion marks. Good luck. I hope you find better management for your business.

1 /5 Christopher Pirro: Used to think this place was great. But as they say 1 bad apple spoils the bunch. Placed a $60 order online and called immediately with a very simple request, put the meat for the ham sub on the side. Weve always ordered the sub like this because she likes to make it herself. Tonight a "manager" named Curt or Kirk decided to get an attitude, a condescending tone, and tell me we dont do that no one here does that. He offered to let me speak to the owner who told me, "its Friday night, were just trying to make food, and were busy." I reiterated the simple request of putting the ham on the side was all i wanted. He repeated his earlier statement. So I told him now hes less busy, cancel my entire order. I have been a Marks Pizzeria customer, back when it was just a single location in Palmyra. I will never order again. Everybody has a bad day, but for a manager (should not be) and then a location owner to act in that manner toward a very simple on the side request from a customer is remarkable.

1 /5 Mark Brannan: We have always order from Marks, not bad pizza. But tonight i learned that when you call a order in for delivery they always ask you if you want to leave a tip for the driver. We have always tipped. Found out tonight that tip DOES NOT go to the driver. Not only am I pissed that driver isnt getting the tip, but feel like I have been lied to. I urge everyone not to order from Marks. Not only do they screw their drivers out of a tip, but they lied to you about it.

1 /5 Kathi: Use to love Marks. But the last few times not good. More grease than food. Had pieces of boneless chicken harder than a rock.