Popeyes Louisiana Kitchen - Johnstown (NY)

1 /5 William Pagano: At one time I enjoyed stopping at Popeyes to enjoy some chicken tenders w/hot sauce, dirty rice/beans and rice, and coleslaw. No more, at least not at this Popeye’s. I have never had such a poor experience. First I wanted what I fondly recalled above, but the menu board showed an ungainly price, (See pic.). Three piece combo for $15.99! Worse the attendant told me all the prices had been increased, but hadn’t gotten around to updating the signs. So I ordered a chicken sandwich combo at 12.99. Seemingly a better value. With sides of beans and rice, and coleslaw (they don’t have dirty rice anymore). But the worst of it was the food. Absolutely horrid. The chicken itself was moist and tender but the fry coating was a combination of cornflakes and cornmeal laid on thick. The bun could have been good except it was black scorched on a flat top and tasted it. There was a small squirt of mayo(?) and two slices of pickle. No lettuce or tomato like Wendy’s nor did they asked if I wanted any. The coleslaw was dry chopped cabbage with very little mayonnaise and no seasoning. Worse my fondly remembered beans and rice, was brown paste and tasteless rice, no seasoning. So I threw out the bun, picked off the chicken coating, only tasted the coleslaw and beans and rice, for a total bill of $14.03. Not exactly a value meal. (See pic of Wendy’s drive through menu to compare.) Now for my drive thru Popeye’s eating companions, there weren’t any. But directly across the highway the Wendy’s drive thru lined them up (see pic), and this is at 1:55 in the afternoon, (see pic). I Just can’t see this store hanging in there. By the way, the Schenectady, Albany St Store has always been good.

1 /5 Steven Sear: I dont know why I continue to go back (wont anymore). Most times, when I order Spicy chicken (their signature item) Im told they dont have any and itll be a 15 minute wait. Most times I leave empty-handed because they cant provide their signature item. This last time, I ordered online and went 15 minutes later, anticipating the wait. I got my order and got home. The order was wrong: it wasnt spicy it was mild. The place is reasonably clean, though; but not sure what I have to do to get spicy chicken. Also, it seems the owner is very good at apologizing to everyone giving reviews; but not so good at doing anything about it. Edit: After raising this with Popeyes Corporate offices, I was told I was not entitled to a refund for the improperly filled order. so not only is this location unable to fulfill the order, Popeyes as a whole, is unwilling to stand by their product and service.

5 /5 Marie Bartlett: Traveling through town and wanted to eat some Popeyes for dinner. Excellent choice by far. The food was made to order and the customer service was amazing. Hands down the best Popeyes Ive been to in years. Thank you Alani and to your team.

1 /5 Erica Reynolds: The store itself was fairly clean which I appreciate but the service was absolutely terrible. We stood in there for at least 10 minutes waiting for someone to even check the front, two separate men walked by and completely ignored me and the other patrons in the store. When he finally decided to take any orders he was very flat, rude, wouldnt make eye contact and then walked off and ignored the other customer before he walked back and helped him after telling him to wait while he grabbed two cups from the side. It was just a joke of an exchange and I’ve never seen someone care so little for any job.