Russos Grill - Amsterdam (NY)

4 /5 Rob Spring: A small warm family oriented environment, with lots of talking and noise, but conversation at one’s own table still possible . Food portion is generous with enough for leftovers. Italian sauce is good making most dishes taste very good. Chicken parmigiana offered large chicken breast while stuffed eggplant seemed smaller and a bit overcooked. I’m glad I went.

1 /5 K Reamon: I was excited because my father wanted to take me and my son to Russos grill because its such a landmark in Amsterdam. Well lets just say I was completely underwhelmed and feel like my father got taken advantage of with the nickle and diming that took place. We sat down and the table which was sticky so my father wiped it down himself. Gross. We both ordered a diet Pepsi.. we could see through it bc there was hardly any syrup in it, basically seltzer. I mentioned to the server, she came back with new ones and still the same problem..clearly it is what they serve. My son who is 8 had a KIDS sprite and it was flat. But he was drinking it. So I felt like I should leave it alone. My father ordered soup.. corn chowder which was filled with potatoes and hardly any corn. I ordered a burger medium but it came out medium well, I was hungry so I left it alone. My father ordered a sausage sandwich which was a sausage patty on two thick pieces if Italian bread and my son had kids tenders and fries. Food was fair if that. Fries are frozen not fresh and do not come with the burger, let the nickel and diming begin. So my sons KIDS MEAL WAS 14 DOLLARS AND THE KIDS SODA WAS 4.50. Damn near 20 dollars for a kids meal. The soda was not included. In what world is this okay. For a staple in the community you should be ashamed of yourself. Party of 3 ended up being 90 dollars for a burger, kids meal and a sandwich and we had a special Togo which by the way was a dinner and it was the same price my sons garbage tenders were. We brought up the 4.50 for the 6 Oz of soda and the server was less then understanding and was useless in helping and said " yeahhhhh its 4.50 bc there are free refills." Lol um a kids cup should have been included especially for 13.50. SAVE YOUR MONEY dont waste it at this dump.

1 /5 Maryann Peo: Food was grossly undercooked. Had to send it back - which started the issue. 25 mins later same pizza came back. Waitress couldnt decipher whos was whos. Fortunately or unfortunately I had taken a bite - so after extremely close inspection- because now it was cooked-- i was able to decipher- my friend had ordered the same pie. Didnt want a second beer -- after the long wait of the offer - so opted for water. Had to asked 3x. Asked for napkins 4x before getting them. The dining room was not busy. Sad part is have been going to this restaurant fir at least 6 ys. My lunch friend 30. She used to go with her deceased husband. It was supposed to be joyful. Asked for a box. Waitress slides my pizza into a flat brown paper bag. No foil no wax paper nothing. I asked for foil because I have leather seats and I was berated by the waitress- she saying "thats a different one- never heard of that one!" Prior to that I kept my mouth shut over the 4x asking for napkins- the numerous asks for water-- whereas she proceeded to argue loudly. We asked for the mgr. She claimed to be the mgr. She claimed she worked there for 12 yrs. She was all of 25 at best. I told her she was undeniably unprofessional Mind you my husband and I usually go a different day of the week and bring the grands on many Sundays for pizza & pasta. We like their homemade meatballs. But never again. NEVER! My friend has been a regular for 30 yrs. I asked for the check and a young man threw it at the table. I forgot to mention when she slid the pizza into a brown cardshop flat paper bag. Her finger was in my pizza Also upon leaving the kid who flung the check - was right at the door smoking. Then another gentleman whom I recognized as staff- he was bussing tables - out there- i believe also smoking a cigarette. In NYS there is a strict HEALTH DEPT law - no smoking within 500 ft of ANY building much less the front door of your restaurant-- especially staff. Dont waste your money . $60 for one tap beer - two pizzas--signature pies -- small - Supposedly signature NOT PAN - she served raw pan watery and unmelted cheese -- and we were the problem. That bill wasnt even with tip. -- take your appetite and your HARD EARNED MONEY to an establishment who actually appreciates your patronage. I only wish I took aphoto of the raw pizza-- but at thst point I was hopeful and hungry. Additional note-- we should have not gone in-- the stink and reek of Marijuana in the doorway of the restaurant should have been the clue.

3 /5 S K: Again, unable to follow simple directions. Online order - just a simple cold sandwich with fries and ON THE SIDE. Picked up the order, which I had to wait for even though I had online ordered at 3 hours previous. Got it home, opened up the packaging and the gravy was poured over the fries rather than on the side like I had requested. Im just really baffled as to why people cannot seem to follow very simple directions. I specifically had asked the gravy to be on the side because I dont want soggy french fries and thats exactly what I got. I knew there was a reason I had not frequented the place in a while. Thanks for the reminder

5 /5 Shirley Combs: Wow! We tried the lump crab meat and puff pastry app, was different and very good. Loved our dinners the other night, we tried the Haddock specials and they did not disappoint! Fish was fried to perfection, was nice and hot. And cannot forget the pizza got a 6 cut to go home, was great! Drinks were cold, and service was 5 Star! Kelly and Emily make you feel right at home, and they always go above and beyond. Great Job on the new menu items, and posting on social media. Everything was great!