2 /5 Truth Talker: Zeus Brewing: A Masterclass in How Not to Treat Your Guests
My fiancé and I came up from Manhattan to house hunt and were genuinely excited to try Zeus Brewing. It looked beautiful online and seemed like the kind of place we could see ourselves frequenting if we moved to the neighborhood. Being craft beer lovers, it was one of the top stops on our list.
At first glance, the space lived up to the hype—clean, modern, and inviting. We were seated quickly, got water within a few minutes, and thought we were off to a great start. But what came next was an absolute trainwreck of service and hospitality.
We sat at our table for twenty minutes—yes, a full twenty—without anyone taking our order. Three different staff members walked past us multiple times and didn’t so much as acknowledge we were there. A wedding party showed up about 5–8 minutes after we were seated, and suddenly the staff’s ability to multitask or even make eye contact vanished.
Frustrated, we went up to the bar hoping for better service—and were met by someone who appeared to be the manager on duty. Unfortunately, he was not only unwelcoming but dismissive. He avoided eye contact, gave off zero enthusiasm, and seemed completely uninterested in having us there. We felt like an inconvenience, not guests.
I asked for extra onions on my pizza—he forgot, didn’t apologize, and only after the food sat untouched for ten minutes did Bridget (one of the only bright spots in the experience) come by and offer to fix it. She was the only person who acknowledged the issue and showed any sense of care or accountability. She even apologized, which is more than I can say for the manager, who seemed checked out from beginning to end.
Here’s the part that’s hard to ignore: as a person of color and a gay man, I couldn’t help but notice that all the non-ethnic guests around us were greeted quickly and served attentively. I don’t know what was behind our treatment—but the contrast was striking, and it left a bad taste that no craft beer could wash away.
What makes this even more disappointing? We just put an offer on a house one block away. This could’ve been our new local spot—somewhere we’d bring friends, family, and out-of-town guests. But after this experience, I wouldn’t recommend Zeus Brewing to anyone.
Now here’s the twist: we ended up going to Schatzi’s Pub and Beer Garden afterward—same ownership, totally different world. From the moment we walked in, we were greeted with a smile, seated quickly, and received warm, timely service throughout. We sat in the back patio and were still checked on frequently. The food was fantastic, the drinks were cold, and most importantly—we felt welcome. We stayed for hours and spent money happily, because that team understood what hospitality means.
If Zeus wants to succeed in a community like this, they could learn a lot from the crew at Schatzi