Guthrie Cortland Medical Center - Cortland XAvion Irons: This hospital is probably the least efficient hospital I’ve ever had the misfortune of needing to attend. I’ve visited several times on my own but today was what truly upset me when I visited with my fiance. She is pregnant and we came here after her normal care provider suggested she gets checked out at the local ER (we go to school at SUNY Cortland, so unless we travel to Syracuse or Ithaca, this hospital is our only option. What concerned me the most wasn’t the lack of urgency or poor organization of rooming (constantly moving us around the hospital), it was the fact that no one had written down any information that my fiance gave them. She was forced to remind care providers several times that she was pregnant and had to ask several questions surrounding a medicine they were going to give her before they realized her normal prescriptions conflict with said medicine. It’s clear that the priority here is not the safety of patients, it is to get you in and out as soon as possible. Which, even with that, you’re looking at a 4-8 hour visit because the staff is more concerned with socializing than the health of their patients. I can say with certainty that I will not be returning and if I ever need care in this area, I’ll be making the drive to Crouse Hospital in Syracuse.
Cortland Renzi Health Campus - Cortland Fred Marshall: I would like a genuine answer as to why is it so difficult to see your primary care doctor?
My wife called the third week in August to make an appointment. Was told November 18th. Almost 3 months. She asked to be placed on a cancellation list and the appointment has now been moved to November 13th.
She called primary care with complaints and requesting to be seen again and was advised she would have to go to the emergency room. Is this the most effective way to handle patients who have a non-emergent issue? I understand emergent is at the discretion of the provider but give me a break, this is clearly a cop out.
Tried video visits twice. Was charged both times but never saw a provider. Was willing to go to the walk-in clinic but that was closed.
What is a patient supposed to do? Wait 3 months to be seen? From reading these reviews, it seems like Im not the only one with this complaint. People dont want to sit in the ER all day and pay an exorbitant copay for a concern that is clearly not emergent.
She has submitted a concern to the website that has been mentioned in previous responses from Guthrie. We would like actual person to be helpful with a solution, if thats possible.
