2 /5 JL: Took my car in for oil change and AC service. Went back in the afternoon and was told that my upper radiator hose was cracked and they had replaced it. They did not bother to call me beforehand to authorize the extra $300 in service. They also stated coolant was "POURING" all over the engine bay. I had the hood open the day before bringing it into them, there were no signs of a coolant leak, the car didnt leave spots anywhere and no smell of coolant or visual of steam prior. I think it is more likely they accidentally did it while doing the AC service but charged me for it anyway. Prior to this, I had been happy with the service, but now I will take it elsewhere.