1 /5 Kristen Teuber: If it would be possible to leave zero Stars I would. They were able to make the appointment quickly which was nice. I asked if it was okay if I had my son as I would have to pick him up from school and run right there to be able to make the appointment. I was told absolutely that it was no problem. I made the appointment to have a crown reglued down. I was told by them that they take both of my insurances. Made the appointment no problem. Everything was great until I get there.
When I got there, I was told that they wouldnt do any work unless I had X-rays done, as it was their office policy. I informed them that no one let me know that and that I was just here to have my crown re-glued down. I had no intention of doing x-rays there until my next cleaning, as there is absolutely no need for x-rays to glue down a crown, which is what my appointment was for. The girl taking the x-rays was nice, as I had to bring my son with me. The very rude dentist came in and started yelling at my 4-year-old son because he was watching a show. I made an appointment
for a crown to be re-glued down which should take less than 10
minutes not X-rays and an exam. An exam was never done, their entire story changed, and unless I paid them $200 they would not glue down my crown. I reminded them that I have double insurance, and that they confirmed I was covered. ( I also confirmed with my insurance that I am indeed covered) Apparently their policy, is that if I dont have the crown made there there I need to pay out of pocket. No one said a word of this to me. This place is just trying to rip people off. I was forced to do x-rays that I did not want to and had no need to do. Then after they got their way with that, they tried to take even more money for a service Im covered for. When I left I asked to speak with the office manager, and the girl Katherine said that was her. I asked who I spoke to when I made the appointment as I was told nothing about x-rays, and was told that I was covered. (And am covered) She said that was probably her too. She was extremely rude and nasty in person. Overall, I give this place Zero Stars, they lie to get you in the door, then change the treatment plan to get more money. Avoid this place if you can.
