1 /5 Yacely Jimenez: I scheduled an appointment for a routine cleaning on March 17, 2025, for March 26, 2025, at 3:30 p.m. I received two confirmation text messages—one on the day I scheduled and another on March 19—both confirming my 3:30 p.m. appointment.
However, on March 24, I received a text asking me to confirm my appointment, but now it listed the time as 3:00 p.m. I didn’t think much of it, assuming they just wanted patients to arrive early. Then, on the day of my appointment, I got another text “reminding” me of my appointment, except now the time had changed again—to 2:00 p.m.
Concerned, I called at 1:20 p.m., but no one answered. Since I had originally scheduled for 3:30 p.m., I assumed this was just a system glitch. I took the afternoon off work and paid for an Uber to get to the office, only to be told upon arrival that “there’s no 3:30 appointment today.” I even showed the front desk my original confirmation, but all they said was that it looked like my appointment time “kept going down,” and that the doctor had already left for the day. No apology, no explanation—just a complete waste of my time and money.
No one called to inform me the doctor would be leaving early or to ask if I could come in at the new time. Instead, they let me show up expecting my scheduled appointment, only to turn me away. The front desk offered to reschedule for the next day, but I couldn’t take more time off work for something that was their mistake. The next available appointment was April 24, which was nearly a month away. I will be canceling that appointment and finding a new dentist.
I’ve been to this office before, and I remember the long wait times, difficult phone scheduling, and disorganized appointments. I gave them the benefit of the doubt after nearly three years, hoping things had improved—but clearly, they have not. Mistakes happen, but the lack of communication, professionalism, and consideration for patients’ time is unacceptable. A healthcare facility should operate with respect and efficiency, but this office repeatedly fails in both areas. I truly hope they make changes for the sake of future patients, but as for me, I won’t be returning.