Estelle Nail & Spa - New York (NY)

1 /5 Elizabeth White: I went in for a gel manicure, was seated right away but on the corner and was bumped into by nearly anyone that walked by the small aisle. My technician quickly rounded off the corners of my totally nude nails and then attacked my dry cuticles with a metal cuticle pusher. No oil no water just shoving the cuticle down. The technician then got out her rotary tool and raw dogged my cuticles off. She then immediately got to work painting my nails, and I can still see every brush stroke. Manicures used to be a self care treat. I can attack my nailbeds on my own without spending $45 for someone to rush me through with no products.

1 /5 Pilar: My experience at this salon was appalling, and the manager was unprofessional, uncouth, and outdated in her approach. On May 12, 2024, Mothers Day, I got a gel manicure. Tina assisted me, but she didnt pay attention to the UV light, which kept shutting off prematurely. Despite informing her, she assured me it was fine. By Wednesday, all my nails were chipped. I showed up today, May 17, to address the issue. When I spoke to the manager, her attitude was appalling. She prioritized new customers over fixing my nails and only offered to paint over the chips. Given that I paid $47 and left a $13 tip, I expected a proper redo, not a quick fix. As someone working in a design firm, I need my nails to look professional. Judging by the numerous negative reviews, it seems they wont stay in business for long. The managers behavior was rude and unprofessional. Unhappy clients should consider contacting their bank for a refund.

5 /5 Brittany Holland: I’ve been contemplating for weeks whether I wanted to visit this location for a pedicure. My brother and I decided we needed a self-care day so we gave this place a try. From the moment we walked into the door we were greeted by the staff. They were so courteous, pleasant, and professional. There are so many colors to choose from. There are several partitions up in between the pedicure stations and also the manicure stations. The chairs used for a pedicure are massage chairs also with a cup holder if you happen to have a beverage. There are also USB ports at the manicure and pedicure stations in case you need to charge your device. The restroom is also very spacious and clean. My pedicure was absolutely amazing!!!!!!! The Locxmi did my pedicure and she was absolutely great. She asked me was the water temperature okay and kept asking me was I okay in general. Angela did my brother’s pedicure she was also great and was giving my brother tips for his feet. While sitting under the dryer I even received about a 5-minute shoulder massage from Locxmi. Once my nails were dry, oil was applied to my toes and plastic over it so I could put my shoes on. They even offer a free membership where you earn points and for each $200 you spend you get $10 off. I am so glad we decided to give this place a try. I am so happy with my results; I will definitely be returning.

1 /5 hyeonju jung: It was the first time for pedicure. First of all, they asked you to purchase more expensive option so I said ok to $65 of green tea pedicure NOT gel including 10min foot massage; it was too poor not good pressure just like touching my calves and feet. I was getting upset since my heel was cut by a carelessness staff. Pedicure came out badly- I can do better than the staff. I asked me to pay $75 because of gel pedicure removal, which was not informed at the beginning. I paid $75 + tip. I wouldn’t go again.