1 /5 sterling marceau: UPDATE SINCE THEY REPLIED: The owner replied to my review, which is great. Glad they are observing them. Manager called me a day after. The conversation didnt go as expected. They apologized for my issue, then promptly asked how I would like my records transferred to the new provider. Clearly its not about servicing the patient. They stated the doctors make their own schedule and that is why I had to wait 3.5 hours to be told they couldnt fit me in. The nurse/phone operator could not decide if I could be seen or not. I wasnt sure about this, but if that is the case, the person Ive never met decided they couldnt fit me in. Very concerning to say the least when it comes to ones medical health.
Been with the practice for quite a few years. The office is always so clean and I never have an office wait when I arrive for an appointment. This is completely offset by the fact that Im not allowed to ask drawn out questions during my visit. Multiple times Ive come in for a visit and Ive asked questions about something specific and Ive been told I need to make another appointment because they are only allowed so much time for visits. Ive never seen the actual doctor, only the PA. I honestly dont know if that matters, but Im told my primary is one person, who Ive never met. Im being told by different sources that it isnt supposed to happen. My most recent issue with the practice is when I called because I was sick, and asked if I could fit in for a visit or if I should go to a walk in care facility. They asked my symptoms and told me a nurse would reach out. 2 hours later I went to a walk in cafe facility. Then 1.5 hours later, when being discharged they called me to tell me they couldnt fit me in and to seek other help. I dont understand why they didnt tell me right when I called they couldnt fit me in. Instead of 3.5 hours later. Im glad I didnt wait to seek help. I will most likely be seeking services elsewhere. Its my opinion, but it feels like its just a dollar sign issue.