1 /5 Sam Hi Hines: Truth be told Dr Gruffi himself is a wonderful doctor/person, however the staff isnt very truthful nor respectful. Was given an appointment 2 months prior, on day of appt i showed up late not intentionally due to family emergency when I arrived to appointment i did mention it first maybe theyd want to reschedule or whatever, but was told to have a seat as if I was going to be seen after an hour receptionist walks over to me with a board and tells me to fill out and than states if i have a certain insurance that the office is no longer accepting it, which automatic made me question than why wasnt i given a courtesy phone call and told this prior to appointment. I immediately contacted my insurance company and asked if this information was correct and insurance company stated that they were still part of the network and still should have been accepting patients, I then questioned the receptionist and she stated that she was directed to tell me what she told me by office manager which was an out right lie. Dr Gruffi which was wonderful during situation than agreed to still have me be seen, but at that time because I knew that I was lied to directly to my face I decided to leave office, didnt feel that I could trust. Just didnt sit well with me afterwards I wont be returning to office. Wonderful doctor just not sure why the staff treated me the way they did is all.
