HDR Dental Offices - Staten Island (NY)

1 /5 King Charlie: Absolutely the worst dental office I’ve ever been to! The lack of professionalism is astounding! Even with appointments made, you can expect waiting times to exceed 40 minutes! And it may very well be a completely different dentist than you are told you will see. You got staff gossiping about other staff right in your face even swearing ..To top it all of the handsome “female “ dentist barely speaks clear English, lacks patience and empathy for not only clients but staff as well! Very rough “lady” and I wouldn’t recommend anyone get a procedure yet alone a cleaning at this office!

3 /5 Keena Love: I been going to this dentist for years now thanks to my mom , dentist is the best but the receptionist never answers your calls and mess up with your appointments. I’m a busy person and the receptionist aren’t considering of that. I love my dentist but I think after this work I will find another dentist, it’s very frustrating that I call 30 times and never get an answer, mind you they rescheduled my appointment but can’t answer to confirm. Over it !

4 /5 Arieta Sej: The amount of stars depends on the doctor. I first had Dr. Sadina Roselin for a cavity filling and I had such a bad experience I was ready to give one star and never go back. She was so unprofessional and rude to not only me but to the staff as well. Ive never experienced anything like it. She refused to explain anything, she audibly laughed when I said I was in pain, water was spilling down my neck, it was just overall a terrible experience. She yelled at me at one point for closing my mouth...I did not and she was visibly annoyed the rest of the appointment. BUTTTTT I went back and switched to Dr. Om Chainani, the owner, and I was BLOWN AWAY at the difference!!! He was so patient and kind with me. He explained every small detail, asked if I was in any pain during the filling, understood where my pain was coming from and calmly explained the reasoning behind it. He apologized once for taking longer on the filling because he wanted it to be perfect. Id rather have that!! If youre going to come here book with him!! 5 stars for Dr. Om Chainani!! (also the receptionists were always super helpful and kind. I constantly had issues with insurance and referrals and they were always patient and ready to help. Not sure what the others reviews are on about. 5 stars for them too!)

1 /5 Malak Afana: The front desk lady is the rudest unprofessional I have ever met! We went to our appointment, and after waiting for 40 minutes, the front desk remembered to tell us that the doctor is not coming today and we were supposed to receive a phone call yesterday for cancelation! Instead of properly apologizing for her mistake, she started to act like it’s not her fault!!!! They sent us a confirmation for the appointment yesterday instead of cancelation! they didn’t even care about us and made us wait for 40 minutes in the clinic before letting us know that the appointment was supposed to be canceled yesterday! They don’t respect people’s time or even take reponsibilities for their mistakes. This is the first time we are doing dental work with that doctor and last time, if those people are his front desk staff, imagine the rest !

1 /5 Trina Patterson: Absolutely horrible experience! Would not recommend AT ALL!!! Walked in to the receptionist having a personal conversation with someone and continued even though people were waiting. People who had appointments after mine were called in before me. Female DR never introduced herself and was literally trying to stretch my mouth wider than it actually is. I explained to her she was hurting me and she brushed it off like it didn’t matter. She claims I needed more dental work done and seemed to get mad when I said I would not let her continue to do anything to me. Do not waste your time going here. 1 star is too much