Hello Gorgeous hair salon and spa - New York Mills (NY)

1 /5 lily: to put it bluntly, stephanie is not great at doing hair. she can do basic things like haircuts and simple colorings but when it comes to more complex things that involve using bleach, DO NOT GO TO HER! she is very likely to damage your hair, not achieve the results you want, and the worst part is that she lacks professionalism and accountability! she doesn’t apologize, will tell you that “people make mistakes”, and will overall have a “deal with it” type of attitude. she will offer zero discount for her mistake(s) and will hint that she still wants a tip from you. unbelievable. I also didn’t like how she talked poorly about her 23 year old stepdaughter, it fed into the unprofessionalism.

5 /5 Natalie DiRuzzo: A completely beautiful, modern salon in a great location! Cristy is amazing and always does an amazing job! It always feel so comfortable there! I cant recommend all the girls there enough! They now have a girl doing makeup too!! 5 stars for sure!

1 /5 Gina LaRose: I made an appointment with Stephanie for myself and my son at 11. After waiting 30 minutes someone suggested I call her being she wasnt at the salon. I reached her through Facebook messenger and she said she had a conflict at 9 this morning. Then said she needed a "jump thing" because her care wouldnt start. She might be able to get to the salon by 2:30. I explained it took me an hour to get there plus I just had a knee replacement and was not going to sit there for hours. She then told me "emergencies happen" I dont find a car not starting 2 hours before my appointment an emergency. Stephanie could have called and rescheduled or canceled. She was given an $80 tip for services she provided the last time because shes a struggling small business owner according to her. I also had to pay a deposit for my last appointment so I would show up (which I didnt mind). Yet she doesnt have the common courtesy to show up for my appointment. This salon just lost my business. Im afraid they will lose a lot more if they continue to let Stephanie work from this salon.

3 /5 Erika Casey: The worst part of the experience I had was that Stephanie got bleach on multiple parts of my shirt (the upper right shoulder & a random blotch at the back of the bottom right of my shirt). I understand that accidents happen, however, she tried to HIDE the mistake that she made. I was never made aware by her that she had bleached and ruined my shirt. When I had initially noticed it in the mirror after showing me the results of my hair, at first, her and the salon owner she works for Heather completely brushed over it and kept talking about the blonde in my hair. When I had mentioned it again to Stephanie directly, I said “I would like to know why there are bleach stains on my shirt and nothing was said to me” and all she did was shrug her shoulders and make a scrunch face towards me. I cannot make this up. She offered no apology or compensation towards the fee of my shirt (which was an approximate $20 Hot Topic brand shirt). She completely avoided taking any accountability towards the mistake that she made. On top of that, she promised me results that she couldn’t achieve on my hair. I understand that my hair was previously dyed with permanent color, however, she word for word PROMISED me that she could “definitely get my hair to where I wanted it to be” by my 2nd appt, to which she did not. I booked her for a balayage on my hair and after my 2nd appt my hair was not only orange toned, but it was also left extremely damaged. I knew with the amount of bleach used, that it would be damaged. However, it should not have been left stringy and fried. My hair was left terrible and I had to book an appt with a different cosmetologist to fix my hair as best she could. On top of that, when the owner Heather was there at the 2nd appt (she wasn’t present at the salon at our 1st appointment), Heather had a hair appt with a client that just so happened to miss their appt. So because Heather was free, she came over to help Stephanie with my hair. It’s a good thing that happened, because Heather ended up taking over completely as she was clearly a lot more knowledgeable & skilled. Heather ended up correcting and giving a lot of pointers to Stephanie on how to properly apply bleach on my hair and how to properly do the balayage. I kid you not, Stephanie ended up *literally* standing there, scrolling on her phone, while Heather was doing the complete process of my hair. I wouldn’t have minded had I gotten the results that I wanted, but, I didn’t. Stephanie should NOT have promised me the results that she did knowing she was inexperienced in doing balayages and that there was a chance of not achieving them, knowing that I had previously colored hair. Don’t get me wrong, she is a personable person and is easy to get along with. But I will say that there is a reason as to why she’s had her cosmetology license since 2008 yet doesn’t work as a cosmetologist full time. She works full time at a different hourly job and only works her salon job as a little side hustle. She constantly advertises her business on several pages to support her ‘small business’ which is a big part as to why I chose to trust her with my hair. I love to support local and would rather support someone local than a corporate-chained business. I hate to say it, but there is clearly a reason as to why not many clients go to her for business and put their trust in her. Unfortunately I made the (costly) mistake of trusting Stephanie with my hair. The last thing I have to mention is that Stephanie CONSTANTLY posts hair pics of OTHER cosmetologists work. Most of the time she doesn’t give credit to the actual person who did the hair. She uses the work of other people to try to gain more clients and business, and you can clearly tell the difference between the random professional images that she posts verses her own work. Don’t get me wrong, I think that Stephanie is capable of doing basic work such as simple haircuts, or the ‘money pieces’ that she advertises. I wouldn’t recommend her for any complex or skilled work, such as the balayage that I went to her for.

5 /5 Danielle Kall-Marrone: Wow, can’t say enough about this salon! It is comfortable, it is beautiful, and it is so welcoming. The ladies that work here are the best! Everyone is so personable and great at what they do!