JCPenney Salon - Watertown (NY)

1 /5 Marlene Otero: Shouldn’t deserve a star, went to get a haircut and color, took them 6 hours to get it done, my hairdresser didn’t seem like she knew what she was doing, had to constantly be asking the other workers there, and in the haircut process another had to step in. I had asked for short layers. I was so ready to leave didn’t realize how bad it was until I got home. They literally chopped my hair.

5 /5 Reclosado Arya: I was really nervous going to this salon solely from the reviews, but honestly I think I had one of the best times I think I’ve ever had here. I had Emily I believe, she was very personable and professional! She made the whole experience very fun and was very easy to talk to and work with, she gave me exactly what I wanted and then some, her fade work is great, she works great with wavy hair especially for all my people with thick and layered hair. If you go here, ask for her cause she was literally amazing

1 /5 Missy K: Terrible terrible service, it’s bad enough I haven’t had my hair cut in years due to having anxiety about it being cut. I went in and asked if they could do me as a walk in or do I need an appointment, the girl said well I guess we can take you now. Mind you this was 3:30 pm they were doing nothing but chit chatting & giggling. I already felt uncomfortable as if I’m intruding in on their party. I sit down the lady said what are we doing. I explained that I wanted a messy bob with layers and showed her how short with my fingers. She said ok. She cuts it straight and way too long, I tell her again I want it shorter, show her again where I wanted it, again she doesn’t cut it to the length I asked for originally, I tell her politely to cut it shorter and apologize, not sure why I’m the one apologizing. So she doesn’t cut a huff and starts cutting, then said well it’s going to be a lot shorter in the back now, it wouldn’t have been had you listened to me in the first place. When was thinning and doing layers she was getting my hair caught in the scissors and would literally yank the hair out of scalp at one point I jumped and said ow. She did nothing just kept right on going. Wasn’t offered to have my hair washed, dried nothing. I got home and my husband said your hair is cut uneven and there are random long pieces hanging out. I had to pay someone from facebook marketplace to fix this mess! To top it all off some worker sat in the chair behind me just staring at me. Never again.

1 /5 Maria Leiva: Went as a walk in due to my hair was very damaged and was a hot mess. I needed a deep conditioner and hair cut and style. And all they were accepting were hair cuts only. And they didnt have anyone to do my hair because they were booked with appts. But yet there was no one else there except 2 people in chairs. Bottom line JCPenney salon is not a real salon because their staff doesnt know how to cut treat style any other type of hair except for those with straight hair, or they are out of practice as stated to me by the manager. Over all this salon is not like the salons back in the day they do not work with all types of hair