Karma Salon & Spa - Buffalo (NY)

5 /5 Jessica Wangler: Great experience! I had Kayla, she went out of her way to accommodate my schedule. She worked fast and did my entire highlight In half the time it normally takes- same quality! Very pleased, will be coming back!

2 /5 Jackie Cook: Pretty disappointed that this salon cancelled my appointment at 7:30am on Saturday morning before they even opened, my appointment was for noon the same day. Didn’t even offer a different hair stylist. Now I have to find someone that will take a walk-in on a Saturday so I can get my hair cut before an important interview that upcoming Monday. I find it disrespectful to cancel an appointment prior to you even opening, providing we gave you our phone number to contact us. Feels very impersonal and gives the impression you are dodging conversation with future patrons. I specifically chose your salon out of many in Elmwood village, and I regret it now (hoping another salon in the same area will take me as a walk-in now). Maybe consider changing your method of cancellation or become more personal towards new patrons — it is not a good way to recruit and retain customers. Best of luck to your salon.

5 /5 Joseph DiBiase: First time at Karma and already know this is my new salon in the Buffalo area! The staff is both, kind and caring in their work and overall demeanor, and they do great work at a fair price. They also fit me in right away, just hours before I had to leave for a wedding, and gave me some product they were out of in a travel bottle for the flight. Thanks for taking care of me on such short notice and I will see you soon!

5 /5 Taylor J. McCann: Victoria went above and beyond for me during my appointment. She took the time to ensure that I was comfortable, and explained everything she was doing in great detail. She took her time with my coloring appointment, and was incredibly sweet and kind. I feel as if I made a new friend, and a new stylist for life. Victoria is absolutely amazing, and and phenomenal color guru. Thank you to Victoria and Karma Salon for the wonderful experience! I will definitely be back.

1 /5 Lauren Richards: I am typically easygoing about my hair, but I have never disliked a color/ cut as much as from this salon. The staff is very friendly and welcoming so I dont want to downplay their customer service. I asked for a balayage with bright whiter tones of blonde dimension to break up the ashy-brown that had grown out. The ends of my hair were already a bright blonde from previous highlights. I had a natural ombre growing out and I pulled strands from it to show the color I was going for. After 3 and a half hours, my hair was finished and was a solid brassy blonde color, and the ends were grey where new color and the old blonde overlapped. All dimension was gone. For a cut, I asked to take a couple inches off and to add layers. The stylist took about 10 minutes to do the haircut and the style didnt look much different, though it was shorter. When I got home, I realized how yellow and grey my hair looked and thought "Ill sleep on it and see how I feel tomorrow..." The following day, I called to ask if there was something that could be done to fix my hair and they got me in within the hour. The stylist that was supposed to work on my hair again was late for work so I sat and waited, and eventually another employee started working on my hair. She agreed it wasnt remotely like the picture I referenced the day before. My goal was at least to get the grey and brass colors out. She started painting demi-permanent color on my roots to blend them better with the blonde, and then said the ends would need to be toned again with two different types of toner. I was there for about an hour, so it was a total of 4 and a half hours between the two days, and my hair has turned out yellow. Good luck if you go- it may have been the specific girl that did my hair. Other customers seemed content with their hair. The attached picture is the result an Im not a fan at all. Its very disappointing.