1 /5 Nikki Nikki: stop at go, and run for your dear life, making sure your precious pearls around your neck are in place.
Shall we start the review now:
First Encounter-
Katrina is apparently the receptionist. Shes best fitted for a position where she is not public view and not granted customer access. If your first point of encounter for your business lacks professionalism, it is a reflection of your entire establishment. Hence why Katrina is unable to be diplomatic without being spoon feed! Might I also add the lack of phone etiquette.
I called to make an appointment and first round of lack of tact. Katrina is rude in terms of scheduling my appointment and pricing.
Lynda calls but keeps putting me on hold. I explained to the special education staff that I would be traveling and wanted an appointment before. Suddenly not possible, and they kept messing up the dates. (I have emails. I love documentation. Comes in handy when it is time to sue!)
I can go on and on about how this place dropped the ball, at the end of the day cutting straight to the point, LaVar hair design stole $225 dollars from me. I gave them ample notice my flight would not be back in time, both written and verbal.
The joke of the matter Lynda calls me last night requesting more money from me stating I lost my deposits, when they had more than 48 hours notice. She emailed me a new confirmation. Not to mention I was literally sick with no voice when I spoke to lazy Katrina.
Once again no communication. Now I have to waste my time by going to small claims court to file suit, filing a report with the BBB, look into filing criminal fraud or thief charges against them(I Will If I Can).
Please heed my words when I say run, this place is not worth flying in on any airplane or Ubering from any destination.
Youve been warned, take my lesson to heart, it was the Mickey Mouse show from first interaction. I kept giving them chances because a friend recommended me to them. At every breakdown dealing with this carton of a salon, my friend kept encouraging me to give them another chance.
Chances are you will have your money stolen and left grasping to find an alternative appointment at short notice, and having to crave time out to sue them in small claims court.
Run and do not look back! Youll turn into dust with this faux dinosaur.
They Get an F!