2 /5 Roxann Richards: I used to go to Lily Nails Art occasionally because they were affordable. However, I started going less and less due to their limited options for dipping powder and lack of quality. I was surprised by the decline in quality because I had never experienced this before. I requested a dipping powder manicure, as it had always lasted for me, but this time it started falling apart in less than a week. Usually, it should last for three or four weeks. I have my receipt to prove that I was there on August 17th.
In addition to the manicure, I also had a regular pedicure (I usually get gel pedicures but wanted to give my toenails a break). The worker kept telling me that it would take a while for my nails to dry, which I understood. However, I later realized that she hadnt added the top coat. I had to add it myself at home.
Whats more, the menu did not mention a "loyalty program." When the worker asked me if I had been there before, and I said no, she increased the price from $39 to $44. If I go back next time, the price would apparently go back to $39.
I was hesitant to leave a negative review because I had been a customer for a while, but the decline in quality compelled me to do so. I believe the reviews should reflect the declining quality of their services.