Michelles Plus Beauty Spa - White Plains (NY)

1 /5 Nancy Maria Becerra: If I could give ZERO stars I would. I don’t leave reviews but this time I had to, my mother went to get her nails done and chose a regular manicure. Michelle herself did my mothers nails and as you can see it is not properly cleaned, the nail polish is smudging her cuticles and her fingers. My mother did not like the job but paid and left. I then called trying to see what they could do for her and MICHELLE was not friendly at all, started yelling and trying to be mouth to mouth with me. Again I have never had this experience at a nail place, and Michelle I hope you learn how to take better care of customers. We will NEVER be returning. Horrible service. Horrible overall experience for my mother and me as her daughter trying to make it right.

4 /5 Christina Drysdale: Let me start by saying I came in right at the end of their service hour. Normally, if I was to ever do this else where I would be told to come the next day. But no, not with Michelle. I express that my birthday was the next day and I was desperate. She kindly took me and handed me over to Roc, who did my nails. In which I did gel tips and gel manicure. Throughout the whole time, I didnt feel like I was talked over normally how most nail salon personnel would do, especially if they are speaking a different language. I was talked to. They even crack a few jokes, even with a bit of language barriers. All in all, the experience was a wonderful 8.5/ 10. The environment was clean, and the nail tech was patient when completely what I asked for. If you guys decided to give them a visit based on this review, please tell them Christina sent you.

1 /5 Jasmin Rodriguez: The experience was horrible, the guy didnt even cut cuticles or inside the toe nail. Then he says sit for 10 minutes, which I sit for maybe 5 minutes. I tell him to add the spray for the nails to dry quicker and then they tell me to wait another 10 minutes. So what was the point of the oil/ spray when i had to wait anyways. And they charge $1. NEVER AGAIN.

1 /5 N S: I’ve been a client of Michelle’s for 12 years and things have changed drastically after the pandemic. In fact, I was such a loyal customer that I made an appointment along with a friend on her reopening day. Unfortunately, prior to the pandemic Michelle began losing all of her awesome nail technicians because they found her to be demeaning. When I have an appointment, I’m always waiting because her workers are up to 45 mins late arriving. It’s always a random new employee who’s essentially in training. Clients should be told this information. Complete slap in the face because she’s pricey and the services have become extremely mediocre. My “SQUARE French manicure” was horrible and when asked to please stop- he insisted on finishing. Michelle had him remove it and polish a basic coat and they still look like I did it myself. After a decade of loyalty towards this “spa”- today I was totally dissatisfied with my service. The lack of respect Michelle has for her clients is unbearable. She demands tips but doesn’t produce the service. For the first time because I was unheard- I did not tip. I wanted to cry I was so upset. Nearly $200 I paid. Countless times she’s been rude to people and her staff, never towards me until today. Only two/three techs now and all amateur. She’s lost a lot of customers so is cheating the ones who go for convenience to meet her quotas. I told my entire family to discontinue bringing revenue for horrible, rude services. Maria, Jenny, and two other women from earlier times are truly missed. They ran the show and did great work!