Middletown Auto Repair and Service Inc. - Middletown (NY)

5 /5 Rachel Adelstein: I called Middletown Auto Repair mid-morning and spoke to Chris. I asked about brake service for my SUV. After taking a few key pieces of information, Chris said hed call me back within the hour to let me know how he could help. As promised, within the hour, Chris called and asked me to bring in my vehicle. He and his team took a look and were able to replace my brakes. I was in and out of the shop in under an hour. The work was exceptional. Chris was wonderful to work with. The level of customer service was remarkable. I will definitely be back for any future needs with my car- routine maintenance or otherwise! Its not often you find an honest mechanic. I highly recommend Middletown Auto & Repair!

1 /5 Sheel Desai: If I could give zero stars, I would. I wrote a respectful review where I still said I was grateful that they helped me on short notice. The owner replies to everyone who says anything negative in the worst way possible. This place is run by the most unprofessional and disrespectful business owner I’ve ever encountered. After I brought in a system they agreed to install, they suddenly changed the price, blamed me for “bringing the wrong part,” and flat-out refused to admit they made a mistake with the wiring. I stayed calm and respectful throughout—but apparently, that doesn’t matter here. Instead of owning up to an error, the owner chose to write a completely unhinged response to my review, filled with insults, name-calling (“dumb” and “stupid”), and wild accusations. He even mocked my career path—in a public business reply. That’s the kind of “customer service” you get at Middletown Auto Repair and Service. I’ve attached proof: screenshots of my messages (polite), proof of refund from Best Buy (yes, I paid), and receipts showing I was never trying to scam anyone. I just wanted the job done right. This owner doesn’t just deny responsibility—he attacks you for pointing out a problem. Look through the other 1-star reviews. He bullies anyone who leaves critical feedback. Responds with rage instead of professionalism. Gaslights customers. Uses veteran status as a shield against accountability. Textbook example of narcissism. Avoid this place like the plague. There are plenty of shops that know how to fix a wire and treat humans with decency. This isn’t one of them.

1 /5 Sheel Desai: We initially went to this shop to have a CarPlay radio installed. To their credit, they agreed to fit us in on short notice, which we appreciated—and because of that, we didn’t question it when they raised the agreed-upon install price from $150 to $200. We gave them the benefit of the doubt and trusted they’d do the right thing. We are and will be grateful that they helped us on such short notice, they are very nice people but charging for your mistake is just wrong. Unfortunately, that trust was completely misplaced. The radio unit we provided had numerous reviews and a printed manual stating it was fully compatible with factory rearview cameras. But after installation, the camera didn’t work. When we returned to ask if they could double-check the wiring—likely just a missed connection—they insisted the system was incompatible and told us we’d need to buy a brand new rear camera and then pay them another $150 to install it. This wasn’t an issue of adding a new part—it was a refusal to take ownership for a basic mistake in the wiring and talk us into paying more. They took zero accountability and instead blamed us, falsely claiming we had purchased the wrong unit—even though the documentation clearly supported its compatibility. We asked politely if they could just double-check the wiring, since it was likely just a missed connection. Instead, they stuck to their false claim of incompatibility. Even worse, when the receptionist called to say the car was ready, I specifically asked if the steering wheel controls, rear camera, and other features were working—and she said yes. That was a lie. She took payment while knowingly misrepresenting the condition of the install. Out of frustration, we took the car to Best Buy. In five minutes, their tech connected the factory camera for FREE—no new parts needed. It was exactly what we suspected: a simple wire that hadn’t been connected. This shop tried to charge us an extra $150 to fix a problem they caused, misled us about the system being incompatible. We were more than patient and understanding, but this was a textbook example of a dishonest upsell attempt at the customer’s expense. While very nice people, I would be careful and check everything you have done.

1 /5 Mossimo Natale: They overcharged me. They overcharged my insurance company. They lied to me about how long it took. They lied to me about the quality of parts that they installed. They rummaged through my car stole my Cologne out of my car. They didnt put the wheel. Well, cover back on my car. So now my oil filter, my belt and my other moving parts are exposed. I caught the owner in multiple lies I wouldnt trust them with a lawn more.

5 /5 Sergei Buryanenko: Very honest family business! They were very helpful and honest about what needs to be done on the car. Quality work and highly recommending.