3 /5 T. Robinson: I give Nailport Spa Salon two stars out of generosity to the lady that does my nails. On the positive end, Maria is good at her job and she takes care of her customers pretty well. She has taken care of my nails for a few years now, starting from the location she used to work for. However, with that said, a good technician is only part of the review process.
Nailport loses stars because they lack in time management and overall customer service. If you allow your customers to make appointments, then honor their appointment and show (even if you dont) that you value their time. Its disrespectful and shows a lack of care for your customers. This is specifically important to the owner. As the owner, it is your responsibility to make sure that this is implemented. Secondly, make sure your technicians inform their customers of any additional (hidden) fees prior to doing the work. Believe it or not, if you dont, and the customer is not aware, the customer has the right not to pay the additional fees.
However, if your goal is a high turnover in customers, and to not maintain a loyal customer base, then continue doing what youre doing ;-)
Do I recommend? Defends. Work wise, yes, only for a select few technicians. Customer service wise, no.
