1 /5 Volquez Family: First time at New Style Nails and Spa yesterday since my nail technician is on vacation. I figured reviews werent as bad compared to others in the area. I called, and the phone service was polite and prompt. I showed up needing a spa pedicure and a builders gel fill on my natural 3/4" long almond shape natural nails - both w/ clear gel finish. Lisa did my Lavander Spa Pedicure. Shes been there for about a month or so; however, she has worked in the field for over a year. She was able to communicate in English, was sweet and attentive, and seemed to have a good eye for detail. Unfortunately, that was not the case, although I know she gave it her best. As shown in the pictures I shared, treatment of the cuticles was done poorly. Theres more cleaning that was needed before applying the polish. Once the gel was applied, some of it was applied over the cuticle, and that can potentially damage my nail underneath and peel off. Not to mention, eliminating a defined line from the cuticle to where the nail begins. Then we moved to my hands. The gentleman who serviced me smokes, and that was obvious, the moment we sat across each other, making the experience disgusting from the beginning. I had severe lifting in some of the nails, so he proceeded to remove all the lifted gel in order to prep the nails for a new coat. Well, let me tell you how he ripped one of my natural nails in its entirety! I mean, clumsy and rough and just out of focus. I walked in that salon with 10 healthy natural nails and walked out with a fake plastic tip. I could have ripped his face off at that moment. Im literally telling this guy to be careful and to remove the lifted gel from both sides evenly when I see my entire nail, just lift and go with the gel. No apology, no regard, no shame, just $10 for a plastic tip nail. To say the least, he couldnt even fit the tip properly onto my nail plate (middle finger, right hands), leaving a gap between my cuticle, the nail bed, and the plastic tip. Its the most hideous nail job I have gotten in a long time. Cuticles were not treated at all in the manicure. Not a buff or cleaning, nothing. In fact, one of the pictures shows stuff still on my cuticles. The lifting on some of the nails was not addressed. You can see dirt and build it underneath some of the nails. Filing is uneven, and some nails have excessive amounts of product. Not to mention, some of the gel is, once again, on the cuticles. It was a total of $140 ($20 tip for Lisa, $10 tip for the manager, and $110 for the services). I was so, so disappointed, frustrated, and still had to return because they forgot to put polish on one of my thumb nails. I mean, I can go on and on about this place. At the very end, I had to ask the guy to stop filing my nails, or he was going to ruin them beyond repair. Overall, they mean well and have potential, but the attention to detail is beyond anything Ive ever seen. I walked into that place with long, beautiful, natural nails that had been perfectly manicured for months only for these people to butcher my hands and end up with a fake nail.
