1 /5 Dena L Lopez: Unfortunately I recently had a very bad experience with the receptionist Alexis whom was very unpleasant via telephone . I requested an appointment because my daughters braces broke for the 4th time! She was very nasty over the phone and hung up on me. My daughter will be 20yrs old next month. No a child anymore. Very unprofessional no school day? That doesnt matter what does matter is your response!