1 /5 amazing grace: Never, ever answer the phone.The office staff is great. Unfortunately if you call to make,cancel or reschedule, an appt,you cannot get through. There is a prompt to have them call you back. If you are cancelling,and cant get through or a call back,you are marked as missing an appt.Last time took two weeks to get a call back for a front tooth cracked in half. I was told I could get squeezed in on Dec 23rd as they are too busy. Especially for people that "miss" appointments. I did end up only waiting a total of three weeks for a front cracked tooth after much deliberation with Karen, who was rude and condescending at best. I was told that the Dentist "crams 20 patients a day into a 5 patient day schedule." Every time I do manage to get an appointment(called a "squeeze in" by Karen) I am told I will be waiting up to a few hours. When asked if I can get a call that day to let me know around what time to come instead of waiting, she said NO. So, it is a call center. You cant call to reschedule, cancel, make an appt...or see how the dentist is running..as not to wait a few hours. Then, being marked as a no show/missed appt, (which they have you sign a document stating you will be excused from practice for) they scold you and refuse to make you an appt when they finally call back.And if it was a "squeeze in" (which is every time)on an over booked day, then how is it a problem? This is unacceptable and clearly unprofessional...not to add,unethical. Because it is a clinic that accepts "state insurance" you are at their mercy. Looking into how to report this neglect/abuse on low income families and people who receive SSI /SSDI. I had work done last week on front tooth(one that wasnt cracked) which did not need fixing. It was drilled so thin, it cracked/broke the next day.Hopefully I can find another practice, but it seems anywhere accepting medicaid have similar reviews.
