R & J Auto Repair - Schenectady (NY)

1 /5 Amberstorm Carrington: AWFUL! PLEASE DO NOT GO HERE! SCAMMERS!! They refused to give me a price for the job needing to be done AFTER ME PAYING A DIAGNOSTIC TO TELL ME WHAT THE PROBLEM WAS. When I pushed for an estimated amount, and pointed out that they diagnosed the problem, AND had a steady labor rate so they should be able to give me an estimate at best, they refused service outright. I found out later on that this is a ploy they use to hike up the price at the last minute when the “job is done” to pressure the unsuspecting client to pay double what they should. No reason to be sketchy about an estimate for services diagnosed at their own shop. Also, $125 for a computer diagnostic is LUNACY. The woman at the front desk was the rudest person I’ve ever spoken to, doesn’t even let you get a word in edgewise and will literally talk over you while trying to bully you into allowing her to make a hefty hold on your card so they can sneak in the extra amount in their little scam. Oh, and all the 5 star reviews here are from friends/family. The low reviews are honest ones from REAL customers. PLEASE DO NOT GO HERE

2 /5 Hafiy C: Went to shop stood around for about 15 mins, watched as two mechanics just sat there looking at me. Told guy what the problem was , pretended he went in back and priced the part for me. I called back 2 days later about the part and told " not able to find one " where did he get his pricing from ? Also never took my phone number to call me, how was he going to contact me if he did find the part ? Customer Service sucked !!

5 /5 Glenn Becker: The 3 mechanics are top notch. They are honest and fair priced. Very trustworthy. BTW, we are not related but they have all become my friends through the business. A+++

5 /5 Michelle Stewart: I Have a old 95 Ford contour everytime something is wrong i say to myself ok my car is done they always new what was wrong and were very reasonable in the price range. those guys are real mechanics and im glad there are a few decent ones around