5 /5 Phillip Trautman: We booked our son and his friend (both 13) for the Learn to Ride package for his birthday. The staff was fantastic the whole time we there. They had them geared up and in the water within 10 minutes. Everyone there was incredibly encouraging and knowledgeable. They all gave the same advice and instruction and both of our riders moved on to the Big Bro after one trip out and back on the Little Bro. Plenty of staff on hand who were all very friendly, facilities were really clean. We had a great experience.
A bit of advice if you are booking novice riders - book earlier in the day as it was less crowded (though even when it started to fill in there was ample staff, space, and time for all the riders), and they speed the Big Bro up a little at 2 (both of our riders handled it fine).
A-pluses all around.