Western New York Dental Group Greece (Long Pond) - Rochester (NY)

1 /5 Vanessa Nobrega: The last time I was in the office for a cleaning, I had a negative experience with the front desk staff who had comments to make about my health insurance, even though Id previously provided an updated card that somehow disappeared from the system. She advised me I was too old to be on my parents insurance (which in fact I was - at 31, and no longer on my parents insurance), while I was in the motion of trying to hand her my updated card. Because my card had my name, and not the primary insurer, and even though he is also a patient at the practice, she advised me she did not think there was anything she could do, and was not willing to call the insurance to verify. She was also quite rude to the young man in front of me who wasnt even 18 at the time who had forgotten his card but was also a previous patient. I did call after and speak with someone to report this and wanted to move on in hopes maybe this was a one-time bad situation with the front desk staff. Yesterday I called with a dental emergency and was advised they do not have many dentists available but would relay my concern to the dentist and give me a call back to see when an appointment could be made. I did not get any contact back, and do not plan to return to this office. Communication is the biggest factor in great customer service.

1 /5 Michael M: Wow—extremely dissatisfied with the serious lack of professionalism from Kathleen at the front desk and Nicole the hygienist. Kathleen complained to her colleagues about my wife not arriving early to the appointment to verify insurance—my wife was sitting feet away in the waiting room at the time. Real class act. My wife was not sure if her dental plan had changed and the front desk did not offer any way to confirm until my wife called her HR team to verify the plan. This took a few minutes. Nicole the hygienist was obviously upset that there was a few minute delay verifying the insurance (Kathleen could have just called the insurance on file to verify but didn’t do it before the visit or at the time of the visit). Nicole tried to say that maybe she couldn’t do a basic cleaning because my wife was pregnant and they couldn’t do x-rays. But the dentist himself scheduled the basic cleaning knowing my wife was pregnant and my wife explained this and confirmed she just can’t do x-rays. Nicole was clearly upset and giving off a big attitude which carried over to her dental work. She was so harsh during the cleaning that my wife had to tell her that she has very sensitive gums and even more so while pregnant and that Nicole is really hurting her gums. She lightened up to not hurt her but had an attitude the entire time. Is this really the quality of service you want to deliver? Not as harsh but still with a poor attitude? Complaining about patients that are sitting in your waiting room should be a fireable offense but to have a hygienist be rough bc she is upset? Find someone who doesn’t hurt patients based on their attitude. This is NOT acceptable behavior. Don’t bring your family here if you expect them to have a respectable, professional and safe experience. Zero stars if I could.

5 /5 Topher Cursio: I cant say enough good things about WNY Dental Long Pond! From start to finish, my experience was nothing short of exceptional. Walking into the office, I was greeted with genuine smiles and a welcoming atmosphere that instantly put me at ease. As someone who tends to get a bit jittery in the dentists chair, their calming environment was a breath of fresh air. Now, lets talk about Nichole S., the dental hygienist who deserves a superhero cape! Nichole not only provided the best cleaning Ive ever had, but she also went above and beyond to accommodate my extreme nervousness and OCD tendencies. Her kindness and patience made all the difference, and I left feeling grateful for her expertise and understanding. The entire staff at WNY Dental Long Pond deserves a round of applause for their professionalism and dedication to patient care. They took the time to address all of my concerns and made sure I was comfortable every step of the way. If youre searching for a dental practice that prioritizes both your oral health and your peace of mind, look no further than WNY Dental Long Pond.

1 /5 Hector Betancourt: 3rd time getting rescheduled months out AND was notified only a couple hours before my appointment but holds a policy where if I were to call 2 hours before my apt to reschedule I would be fined 100 dollars. Dentist are great here and do good work but not worth the multiple irregular appointment dates and hypocrisy in the policy. Will be finding a new dentist asap