1 /5 Kay LLyons: I walked in 1:45p.m. Asked for touch-up color, wash, and set. Get started at 2 with a new lady parting my hair into sections. I thought she went to prepare the color and was using the bathroom. Until she tapped me, and could I move over so she could roller-set a Hispanic woman who walked in way after me. I allowed it. Only to move to the back and see the owner washing another two Hispanic women who walked in after. As I sat waiting for an hour, I decided to just get a wash and set because thats all I had time for. When the new lady came to start my hair again, I told her, and she immediately told the owner. The came said we could do it. I told her but now I cant. Long story short... Pictures of my healthy hair and my hair today as i write continuously, and Im continuously falling out now. Im writing this review because they are so wrong. I have been coming here well over 3 to 4yrs and experienced their poor service with jumping me for other spinach speaking people, and I really didnt care just as long as your work was quality. I also tipped everyone who touched my hair. Im unable to upload the because too much on my phone, but either way, they intentionally damaged my hair that day after being there for 4hrs. Thank you for reminding me that hospitality is also a key factor in service and where my money should go.