1 /5 Julia Sinclair: Awful store with consistently unacceptable service. They keep closing long before the posted hours — and this has been happening for months.
Last time I came an hour before closing, and the store was already locked. This time I arrived thirty minutes before closing — same situation. Several employees were clearly inside, but they refused to let me in. When I asked to speak with a manager, an employee said “okay,” walked away, locked the door again, and no one ever came back. I stood outside in the cold until the official closing time while they ignored me.
Their excuse was being “short-staffed,” yet there were no customers around and at least four employees inside doing nothing. I just needed to return an item, and they refused to help.
Google Maps shows this store as open, and the posted hours on the door also say they are open — but in reality, they are almost always closed. Because of this, I didn’t make it to other Burlington locations that were actually open.
I also see that many other customers complain about the same issue, and I’ve personally experienced these early closures multiple times.





