Burlington - Buffalo (NY)

1 /5 Julia Sinclair: Awful store with consistently unacceptable service. They keep closing long before the posted hours — and this has been happening for months. Last time I came an hour before closing, and the store was already locked. This time I arrived thirty minutes before closing — same situation. Several employees were clearly inside, but they refused to let me in. When I asked to speak with a manager, an employee said “okay,” walked away, locked the door again, and no one ever came back. I stood outside in the cold until the official closing time while they ignored me. Their excuse was being “short-staffed,” yet there were no customers around and at least four employees inside doing nothing. I just needed to return an item, and they refused to help. Google Maps shows this store as open, and the posted hours on the door also say they are open — but in reality, they are almost always closed. Because of this, I didn’t make it to other Burlington locations that were actually open. I also see that many other customers complain about the same issue, and I’ve personally experienced these early closures multiple times.

1 /5 Lovely Pierre: Prior to starting checkout, I specifically told Sheona that I did not want the top-most item on the receipt (2nd receipt attached, ends in 4755). When I asked her if she removed the item, she assured me, “Yes, I removed it.” I always check my shopping bag(s) and receipt before leaving a store to make sure all purchased items are accounted for, so I was surprised to see that the item was still listed on my receipt and that I had been charged for it. I returned to reconcile the discrepancy and approached Tracey, another cashier. In hindsight, perhaps that was my mistake. From the start, Tracey was rude and unfocused, speaking through her personal phone headset about going to lunch, Target, and other personal topics instead of being present and attentive to her job. A job that she is being paid to do. Tracey informed me that the incorrect item had been credited to my account, but then claimed that the 4-piece Kristalino item ending in 0768 had “never been paid for, so I have to charge you$2.18.” That is simply not true. The total clearly shows that it was paid for. I tried to explain this to Tracey, but she was dismissive and unwilling to listen. This experience was frustrating, unprofessional, and avoidable. I have been shopping at this Burlington location for at least 5 years now. Prior to this event I have never encountered such a dismissive and unfocused employee, so I was taken aback by her behavior. I will not be shopping at that Burlington moving forward. There are better stores with better customer service in that area. Burlington, please review this situation and take steps to address both the incorrect charge surplus and the poor customer service I received. Attached are both of my receipts and the barcode to the item that I should not have been charged for because I did not want it.

4 /5 Drsangeeta J: Visited Burlington at 2640 Delaware Ave, Buffalo, NY 14216 for my winter‑clothing shopping and I was pleasantly surprised. It’s a great place to score sales and build your winter wardrobe—lots of cozy coats, sweaters, scarves and boots at good prices. The store also has a nice selection of everyday basics so you can grab a handful of items in one trip. The layout is roomy and parking is easy, which makes it convenient. The staff were helpful and friendly too. If you’re prepping for colder weather or just hunting for a deal, this one’s worth a stop.

5 /5 Muhammad Λ.: Burlington is a great place to shop if you’re looking for good deals! They always have a wide variety of clothing, shoes, home items, and accessories at affordable prices. I love that you can find quality brands for less, and the store is usually well-stocked with new items every time I visit. Definitely one of my favorite places for shopping!

4 /5 Thea: As a Canadian who’s never been here before it’s like an awesome discounted winners! Super cool stuff tons of shopping can be done here with hours and hours of shopping, the only recommendation I can make is for your staff to be more welcoming and friendly at checkouts eh!