Downtown - Brooklyn (NY)

1 /5 Leo Kuang: My parents and I have always shopped here. We purchased a down jacket on August 10, 2024. My mom wore it for the first time today, and we returned to the store to shop again. As we passed through the security gate, it buzzed. Suddenly, at least three employees approached and stopped my mom. Fortunately, we still had the receipt in the original bag. It took me 15 minutes to drive back home and bring it back to prove our purchase. Only then did they realize that the security sensor on the down jacket hadn’t been removed and was still attached at the neck. After checking, the employees let us leave, but my mom is still shaken. Even though there was no physical harm, she feels frustrated and upset. They didn’t conduct a proper check, like reviewing camera footage, before assuming we were at fault. I know there are things similar heppen in the overall, but we still want to get respect while we shop.

5 /5 Melody Fisher: I love it when they have their winter sales the prices are good and it is great when you finally get into the store, but it is very hard to because the oriental people line up and they just about take everything they dont leave much of anything else for anybody else They are there when the store opens so good luck when they have a sale

2 /5 R P: Went to this store recently and here is my take: - good quality items - good prices - horrible customer service. Not one smile. Not one can I help you. Didnt even barely look in my direction. Even when I asked for help, it was as I was bothering them. And it wasnt one person. It was all of them. If I was the owner, Id send in a secret shopper to see how they are treating customers bc its definitely affecting sales. I wanted to get the heck out of there as fast as possible. Ive been there many times before , couple of years ago was the last time before thus latest trip, and the girls were lovely and helpful. Not so much anymore.