Gap Factory - Schenectady (NY)

5 /5 Anna Young: I love Gap. I love the clothing and the brand. This store is always offering sales. If you sign up for their email, youll get even more discounts. Better yet, if you get a credit card with them then youll get triple the savings. They offer clothes for men, women, and children. They have clearance racks. Their clothes are good quality too!

4 /5 Dot Lilly: Good customer service, very clean and comfortable atmosphere. Later store hours would be good.

1 /5 L I: I changed my mind about an item after it was rung up and wanted to return it. The cashier said I had to wait 15 minutes. So they can take your money immediately but the customer has to wait 15 minutes to get it back ? Surprise Surprise! I started to write a survey while I waited 15 minutes and lo and behold the same cashier said after about 9 minutes , “let’s try it”. Guess what ? It worked! Surprise again! Not really, they must work on commission and she was trying to discourage my return with the 15 minute scam. She must have got the word I was writing a review from someone looking at me from a camera view Sad and pretty bad business practice to scam your customers. Got the bad review anyway!

3 /5 Hannah Thomsen: Love the clothes, all fit well. However, whoever the manager/supervisor was who was working tonight was terrible. There was a young woman who is clearly a new hire helping me make a return, and was struggling. The supervisor (as well as the othe employee on shift) stood and watched, and "busied themselves" with straightening a few things and gave the poor girl an attitude whenever she kindly asked for help. The return could have been much more efficient if the more long-term employees had helped the girl who was training. The whole return/exchange process took at least 20-30 minutes, and was a very simple one-item exchange. I hope that Gap can find some kinder employees to train new hires in the future.

5 /5 Greg Kernehan: My friend has been looking for months for bootcut jeans and nobody has had her size. On a whim decided to try and found every color in her size. She was happy.