Knockout Style LLC. - South Richmond Hill (NY)

1 /5 Serina Gounden: Worst customer service, store should’ve closed with previous owner. Went in to exchange an unworn shirt with receipt and tag still in bag. The guy at the counter said no then proceeded to give the shirt to the other ladies standing around to “check” then they stated well it’s a shirt and they told the guy that it’s up to him and there’s nothing wrong with it. He took the shirt back said no we can’t exchange sorry. I’ve shopped here before but again worst customer service. Even with new owners it still isn’t worth going back. According to other reviews it shows that they don’t take criticism or advice and always have to be in the right. Worst customer service, store should’ve closed with previous owner. Went in to exchange an unworn shirt with receipt and tag still in bag. The guy at the counter said no then proceeded to give the shirt to the other ladies standing around to “check” then they stated well it’s a shirt and they told the guy that it’s up to him and there’s nothing wrong with it. He took the shirt back said no we can’t exchange sorry. I’ve shopped here before but again worst customer service. Even with new owners it still isn’t worth going back. According to other reviews it shows that they don’t take criticism or advice and always have to be in the right. Editing again due to their response to the situation, it was already mentioned tag was still in the bag he took out the shirt kept repeating no but yet they proceeded to take out that same piece of clothing hand it around say it’s fine and can be taken back because it was just a shirt but it was up to the man at the counter who then decided to take it back from them shove it back in the bag and said no even after watching about 4 different people say it’s fine. Up until i said i’d rather get rid of the item and leave a review is when they started saying oh no don’t do that we’ll exchange it right away and that its not necessary. It goes to show again that they don’t care about customers, they only care about their reputation which is slowly declining.

5 /5 Sabitree Brijmohan: Knock out is my go to store there clothes is worth it so amazing love it!

1 /5 Zanifa Mohamed: Poor customer service.Charge twice for a single item. When return to the store to dispute the charges I was told that I could not get my full refund, the refund has to be split, store credit and partial refund to my debit card. When I refused to accept the refund method the rude cashier was like “the owner said that’s how I can be reimbursed.” I continued to maintain that it was not my error and I should not be given a store credit. Simple math she could not comprehend which took me over an hour to explain to her. She kept saying that “she is confused.” I support small business but this place I will never go back. They can keep the store credit. Also they charge you a convenient fee when you used your credit card without informing the customer. Customers make sure you double check your receipt. Responding to your message: For your information I did call and speak with Nalini, who confirmed she is the business owner. She stated that I would need to come in person when the sales clerk is on duty. However, I do not understand why I would need to come in again to explain the situation, as you are already aware of the issue. If you intended to refund the over payment, it could have been processed on Monday when we spoke.

1 /5 Crystal-Ann: The new reopening looks great, and the young sales associate was very friendly and professional she made the experience feel welcoming. However, the two older women at the front desk had a completely different attitude. They gave off unwelcoming energy, staring people up and down, whispering, and laughing in a way that felt mocking and unnecessary. It’s disheartening to see this kind of behavior, especially from your own people. I had intended to make a purchase, but witnessing that kind of attitude made me reconsider. This kind of mentality is disappointing and reflects poorly on the business as a whole.

5 /5 D Lake: Visiting from out of town, we saw the store across the street from the subway station and decided to pop in. To our pleasant surprise and amazement the prices were unbelievable reasonable with a wide selection to choose from. The staff was extremely helpful and went above and beyond to find all the outfits my teenage daughter was looking for. The young lady that assisted us made us felt like she was our personal shopper. Anyone in the neighborhood should definitely stop by. The owner and staff were very personable and couldn’t believe the store has been there for 40 years. That’s says a lot about quality of service…being around that many years. When you visit ask if you don’t see what you are looking for because they have more selections than what’s displayed. I just wanted to say thanks to everyone that assisted us including the owner. Outstanding customer service.