2 /5 Hannah Yeomans: I usually avoid writing negative reviews or speaking ill of businesses or people, but I feel compelled to share my experience at Peppermint while attempting to get permanent jewelry. Visiting from out of state, I planned a fun afternoon of shopping with my friend and had always wanted to try permanent jewelry, so I decided on a whim to get an anklet at Peppermint. The process should have been a red flag when the woman struggled to get the bracelet on my ankle, and it even came off while we were still shopping. We tried again, and she assured me there would be no issues, but shortly after on our way to dinner, I found it had fallen off. I called to request a refund, as the service clearly didnt work, but was told they couldnt refund me, leaving me out $50. I returned the day before leaving New York to get it reattached, but was told the chain I chose wasnt suitable for an anklet--something they should have mentioned initially. I picked a new chain, but it only lasted about two weeks before it fell off again. Overall, Im disappointed that what was supposed to be a fun, spontaneous purchase turned into a frustrating headache. To not offer a refund on a service that wasnt successful is really poor business. While the store is very cute, I wouldnt recommend getting permanent jewelry there.
