1 /5 Aakash Kothari: Please do not buy your ring from Brilliant Earth. The diamond I purchased, fell out of the ring (hidden halo bezel) within 6 months of minimal wear. The customer service experience after was worse.
A hidden halo bezel setting should be one of the more secure settings, but after 6 months of minimal and careful wear, the center stone fell out without any damage done to the bezel setting itself. (see pictures attached). The sales associates at the Williamsburg store were mortified and so the ring was sent back to the repair team for inspection.
The repair team was not able to identify any damage to the ring and offered to reset the ring, but I would need to buy an entirely new diamond, as their policy doesnt cover missing stones.
When I brought the ring to a new jeweler, they looked at the setting and could not believe the way the stone was so improperly set - a failure on the Brilliant Earth team. They told me what I had confirmed, a diamond stone should not fall out of a bezel setting with just 6 months of minimal wear.
I want to warn anyone who is about to buy an engagement ring or significant purchase from Brilliant Earth. While they say they stand by their quality and craftsmanship, they clearly do not and I was left holding the bag having to purchase an entirely new diamond.
The Sales Associates at the store agreed with me and kept apologizing, but the company itself had no remedy.
Attaching our original ring and the one where the stone fell out (without any of the bezel diamonds missing)
