Broadview Federal Credit Union - Troy (NY)

5 /5 Mrs. Burke: I think her name was Renay. She was amazing. Told me exactly what I needed to hear about getting mortgage ready.

5 /5 Sarah Lawson: We needed a document notarized on vacation. The credit union was open on Saturday and the staff was so helpful.

5 /5 Lucas V.B.: This local branch of BVCU is exactly how I always imagined being a credit union member should be. Have never had nearly as great an experience with any previous banks or their teams until switching to this location and Credit Union. Not only are their account offerings cost effective and beneficial, it was beyond easy to prepare to setup our personal accounts and then even a business account for our LLC which has been nightmare in past banking experiences. The team here is kind and the location is helpful and clean and organized. Special shout out to our favorite banker there, Mike C. He’s a rockstar at what he does and also just a good human who’s been so helpful to us as our new banker but also as welcoming team since we are new to area from Texas. 12 out of 10 stars for Mike and the BV team here at this branch location!

1 /5 athea sherman: Ever since since sefcu became broadview federal credit union everything went downhill. In late March I had deposited a check that was 3 days early. The bank accepted the check only to reject it by the time I got home. Called customer service which they told me it will be back in my account on March 31 or April 1. I actually waited until April 1 nothing was in my account, called customer service again they told me to wait until the next day. Waited the next day nothing again, then they told me they mailed off a copy and how to deposited my check into my account again, and to wait 5 - 7 days. Waited and nothing again called customer service and they gave me to same response. This happened about 3 times until they told me to tell the sender to resend another check. Now today my card dont work, I cant get into my account, I have no access to money for two days, and was told by customer service that my account is open and active. They dont know why I cant access my money in my account, and there is only online maintenance so that is why I cant access it online. I hate broadview federal credit union bank and will be looking for a new bank. Im not going to let happened the third time with me and not being able to get to my money or not be able to get into my account. Hey broadview do better.

1 /5 Jason Key: Sucks every time you walk into see someone they got some bullshit going on. Always have 1 teller can never see someone its annoying as hell. And event if u do see someone their machines are down worst bank I’ve been with so far.