KeyBank - Geneseo (NY)

1 /5 Jessica S: Ive been with Key Bank for 5+ years. This location has rude tellers unless youre a local or "look like" one. One teller pretended to be busy as I waited but was suddenly free to help the next person as soon as someone else called me over. The person I spoke to wouldnt make eye contact with me and acted terrified the whole time. Then I waited and waited to speak to someone at a desk but no one called me over. I eventually left this branch without being helped and drove 40 minutes to the Bausch and Lomb location in Rochester so I could be helped by people who could actually do their jobs. That experience was MUCH better and everyone was friendly and helpful, including the security guard! I wont visit the Geneseo branch again. Just replace the at this branch with machines. Im pretty sure the service would be quicker and probably friendlier.

5 /5 Felicity Tiberi: I came in to get a typed direct deposit form and everyone was very helpful- especially Haley. She was extremely kind and walked me through everything to get what I needed and upgrade my account. I am very satisfied and I would recommend her to anyone needing assistance with KeyBank. Thank you Haley, your help was much appreciated!

5 /5 Courtney Poore: Absolutely love the ladies here. So helpful & kind.

5 /5 Mike Hammer: Always friendly and helpful.

1 /5 Alaina Hart: The bank tellers are disgustingly rude. I walked in and said "Hey, hows it going today" and the lady responds with "cant you see Im in the middle of something." We are all human beings at the end of the day so lets start treating each other like humans. Disgusting.