Life Time - Garden City (NY)

1 /5 Kryan: I can’t believe this gym is called lifetime this location is absolutely disgraceful. This place is dirtier than planet fitness you come here for a workout and you feel absolutely disgusting. It is so dirty here I told them countless times if they need somebody who can actually clean I will clean for the membership. scuff marks all over the floor squat racks look like they haven’t been cleaned in one year and on top of that I found a piece of gum in the sauna for $290 a month. This is absolute crime. Whoever pays $290 a month for this is getting taken advantage of. The only location that is worth this amount is Syosset the cleanliness of Syosset dominates the cleanliness of Garden City. The most I will give this location is two stars it’s absolutely dirty and needs a deep cleaning. Hot tub is also broken and making weird noises. They need to drain the whole hot tub and scrub the walls of the hot tub. I have attached a photo of the conditions of the hot tub. I’ve been to almost every single lifetime, including the ones in the city, and none of them are as dirty as this place this is looking like a LA fitness. The cost of the membership for the quality of this gym is insane and makes absolutely no sense. This dirty filthy gym makes me wanna quit and go back to push fitness new Hyde Park. That’s only $50 a month and is much cleaner. Thank God For Syosset, location or else I would have quit a long time ago. Very sad because this location is so convenient and has so much potential, but they do not know how to maintain this facility. The GM is not doing anything seems like he has no interest in maintaining this facility.Please communicate with Syosset and have their cleaning peoples come here because the people cleaning here are not doing anything and it’s ruining the lifetime image.

1 /5 ishmeet singh: I’ve been coming to Lifetime Fitness for 8 years. Started as solo and then got my family enrolled throughout the years. I’ve never experienced anything like what happened recently. We pay nearly $900 a month for our memberships and our three kids’ swim classes, so we’ve always expected — and usually received — respectful treatment. This past Sunday, my kids were running late for their swim class. When they arrived, my wife rushed them inside so they wouldn’t miss more time, planning to return immediately to the front desk to scan in. We were even planning on enrolling our youngest daughter to swim class that day as well. My wife also had our Nanny with us as helper who was also considering enrolling her own daughter in the gym and its programs, so she joined us to see how everything worked. Unfortunately, what she witnessed ended up convincing her not to sign up at all. At the front desk, the receptionist, Sharon, stopped my wife very abruptly and insisted she scan in first — despite her clearly explaining that the kids were late and she would come right back. She said “I don’t care” and even made her pull all kids out of their class and bring them back to the front desk just to scan in. When she explained that our family has been a member for 8 years and fully intended to follow the process, she responded with, “If you’ve been coming here this long, you should know how to follow the rules,” followed by, “Maybe you should arrive on time next time.” Our Nanny was shocked and even asked us why we pay so much here just to be treated this way. My wife asked to speak with a manager — something we’ve never done anywhere — and Cheryl, the manager, came out. Unfortunately, she immediately sided with Sharon and made them feel unwelcome rather than heard. The entire interaction left them feeling disrespected and uncomfortable, and it genuinely made my wife question whether they were being treated differently for racially motivated reasons that should never play a role in customer service. In eight years, we have never had an issue with anyone at this club, but this was our first time interacting with these two staff members, and the experience was deeply disappointing for both me and my family. Sadly, Lifetime has lost a long-term customer — and a potential new one.

5 /5 J O: Great Gym and Facilities. It is pricey and be sure to pay attention to notifications. There are “ up charges “ such as outdoor pool . They do offer a family plan which I use . There is a concierge that can walk you through the process before Joining. A few stand out employees that love their job , most people who work there a generally happy to be there . The rest are honestly stressed out and not at all happy, perhaps working there for the free membership. Overall an excellent gym.

5 /5 Mike Turkowitz: Happy to be back at Lifetime as a member, and grateful for Kenny for being a true stand-up guy. I’ll admit that some of my past frustrations were misdirected toward management, and I really appreciate that we were able to sit down, talk it through, and get back on the same page. Grateful for the professionalism and the way everything was handled.

1 /5 Sarah Wong: Truly is not the great athletic country club as it used to be. Used to love going to this location. Within the last year, lifetime garden city has been over crowded, dirty, and lawless. There is no rule enforcement. During peak hours it is impossible to ever get the machine you need. The one good thing about this location is the classes and instructors. Several people I know have had items stolen from their car and even a smash and grab. Lifetime takes no responsibility. I rather take the extra drive to Lifetime Syosset where it actually feels like a luxury gym.