LA Fitness - Garden City Park (NY)

1 /5 Steve Mikhlin: Full disclosure: I am not a member of this gym, and based on my experience today, I do not intend to become one. I stopped in to get a sense of the facility and how busy it typically is. Upon arrival, I was immediately handed a clipboard and asked to provide extensive personal information. When I asked if we could simply take a quick look around before sharing any details, the staff member declined, stating that he needed our information “to do his job,” which he described as selling memberships. In my experience, no credible business requires prospective customers to provide personal information before they have had an opportunity to learn anything about the product or service.

3 /5 Andrew Persad: Its a fine gym, most of those stars are for equipment selection (when not broken) and physical space and parking lot. I go here pretty often and, unless youre going at super busy times, Ive never really had a major issue with waiting too long for something. The gym itself is really dirty or unpleasant though. Locker rooms/bathrooms constantly smell beyond what youd expect. Hand towels dispensers are almost always out. The cleaning staff also use a really foul smelling solution. It stinks up the area whenever they clean the mirrors, which is often. Also of minor note, its always been so weird to me that people re-rack the dumbbells in whatever space it nearest to them, so things are NEVER in numerical order. There are a lot of high school ages members when I go. While thats not an issue in and of itself, they tend to work out in groups, which means longer wait times. Ending on a positive note, the staff has always been really friendly. They take things seriously and try to keep it an environment where folks are comfortable.

1 /5 Martin Zuniga: Every workout requires a shoulder routine. If you can not get a proper shoulder workout, you can injure yourself. This gym does not have the appropriate dumbells to get a proper workout. Without the range of dumbells from 12.5 lbs and up to 20 lbs available, for a gym that takes in a clientele of 1200 people a day, is very disappointing. After hundreds of complaints and still nothing is being done about it, a large number of members are seeking an alternative gym.

5 /5 Hopi W: 5 stars for this facility due to Ron and Jaime, 2 staff members that go above and beyond. We had an issue with our account and were incredibly thankful to them for their help. We’ve been with La fitness for many years and were considering canceling but Ron was able to convince us to stay. He is persuasive and convincing and we reconsidered our cancellation. Jaime was amazing too. He went above and beyond and ensured we were happy with our account. He promised to adjust our account and followed through without forgetting. We really appreciated his efforts. What a great asset both Ron and Jaime are to La Fitness! The human, personal touch by staff are crucial for these big franchises who lose touch with their clients. Employees like Ron and Jaime help to bridge that impersonal distance and deserve recognition by LA Fitness for providing a positive, more personal image of LA Fitness.