1 /5 Will Livengood: I did not have a good experience at this gym, and I dont recommend it to anyone. I signed up for a membership in order to bring my son, a nine-year-old swimmer, to swim laps. I consulted with the front desk before signing up, to make sure that he could swim laps in one of the lap lanes, and I was assured this was fine as long as he passed the swim test. They suggested making a reservation for the lane under my name and having him use it, which is exactly what I did.
After four or five sessions with no issue, I brought him again today. But this time, we were told that kids under 14 could not swim in the lap lane. When we asked the front desk about this, they said that kids could only swim in the lap lane if it happened to be unused at the time (which obviously makes no sense -- I could always just make a reservation and then cancel it when I show up, in which case it will "happen to" be unused).
I cancelled my membership and will look for a gym where the policies make sense and the employees know what they are and how to communicate them.