NBT Bank - Johnstown (NY)

4 /5 Echo Expansion: For the most part they are good for your personal banking. Always have helped me in the past with issues. A couple tellers are a little moody but will see that anywhere. The mobile app is kind of bad, you have to learn some tricks to get it working to do certain actions. They recently updated the app and user interface (Oct 2024) which I was excited about, but while it does look more modern, it’s generally the same app with the same issues.

5 /5 Jo Suss: First bad experience I had. I Had stopped to get cash in two certain amounts. Wanted two separate amounts. Because, 1- I Had to pay a bill in a specific amount . The Teller in Guilderland wasnt very friendly. We had a miscommunication and he did apologize. Then there was a period of silence while I waited for my other withdrawal amount. He then said oh I didnt understand you. I finally completed the transaction. Was going to the back entrance looking for a rest room. He exclaimed you cant go out that way across the whole branch. Said I was looking for the restroom, and said there wasnt one for the public to use. I never have a problem going to other branches. They are especially courteous and very friendly service in Johnstown or Gloversville, NY. Still love this bank!

4 /5 Madison Murray: I love this bank. Been with them for 7 years. My only complaint is they need at least 2-3 days with the closing time being 6pm instead of 5.