3 /5 Alyssa Messina: Our customer experience at Northeastern Fine Jewelry highlights a significant gap between initial engagement and follow-up service. While we found Julian Perez to be a very helpful salesman during their visit to explore wedding bands, the lack of subsequent communication has left us feeling disappointed. The promise of a custom design that was never pursued ultimately soured our experience, leading us to take our business elsewhere, specifically favoring smaller, local businesses that already offered more attentive customer service. There’s an importance of consistent communication and follow-through in building customer loyalty, particularly in the context of significant purchases like wedding jewelry.
