Planet Fitness - Webster (NY)

5 /5 Meghan Robinson: Nichole (the cute red head) makes the experience much more pleasant. She is always 3 steps ahead of you. Things run a bit smoother when she is around.

1 /5 John Irving: Well Nate the manager likes to take pictures of treadmill stats after you finish your workout. He’s very sneaky about this. I have caught him twice. I kept quiet for a year until I brought it up to his assistant Nicole. I walked in on 7/3/25 to find out my membership was terminated with no notice. Always paid in full. I have all the documentation of Nate’s actions over the last year since the picture taking incident. He must not want to be employed there very long. The employees are ill equipped to handle a cardiac event based on questions I asked. I would steer clear of this gym while changes are being made. Nate, has never gone out of his way to even speak to me. He just likes to take pictures of workouts. What else is this man doing we don’t know about to Members. This is a very concerning for members with Hippa violations. The first time I caught him taking pictures was on 4/2024. Possibly 3/2024. I was so ashamed I kept quiet till now. I just wanted to be left alone. I want corporate to contact me directly so we don’t need to speak via attorneys. I’m not sending emails to social media@ planet fitness. I want a straight up direct email and a phone call from the corporate office.

1 /5 Mike VanDerWoude: I went into location and quit in 10/13. They emailed me a Statement stating i had quit and I owed them no money. Four days later they tried to charge my bank. However expecting this i had already stopped payment to planet fitness. The bank teller explained that this is common with planet fitness. Then I stated getting emails from ABC fitness claiming I owed planet fitness money. I called and spoke with them and they told me I was all set and owed no money. Now today they somehow charged my credit card 20 dollars. I called the webster location and was told I quit 3 days after their "deadline ". Nobody mentioned that when I was there the first time. They told me I was all set. I asked why you took 20 from me when my fee was 10? He responded I owed a late fee to a gym i quit and have proof I owed nothing. Careful with this place they are sneaky.

4 /5 Rick Pratt: Gym has good amount of equipment for beginner or average weightlifter. Gym is clean and employe are polite. One complaint, many young members and some older members check their emails while on machine(s) for lengthy periods of time, causing delays for use of that machine and others.

4 /5 Mike Lavergne: Gym is big, lots of room for everyone, lots of equipment but no bench or chair in the changing rooms for those of us truck drivers that like to workout and shower at the gym?! Come on man…it’s just a changing room with nothing..what’s the point? Do better Planet Fitness…